At TwinkleTreeFarm.com, we strive for your complete satisfaction with our products. Below is our comprehensive policy on refunds and returns, including conditions that trigger refunds, return procedures, and the associated timelines.
Refund Policy:
- Reasons That Trigger a Refund:
- Incorrect Product: If the product delivered is not what you ordered.
- Damaged Product: If the product arrives damaged.
- Lost Shipment: If the shipping company confirms that your order is lost.
- Refund Processing Time:
- Once a refund is approved, it will be processed and credited to your original method of payment within 7-10 business days.
Return Policy:
- Reasons for a Return:
- Product Mismatch: If the product does not match the description on our website.
- Quality Issue: If the product has a significant quality defect.
- Customer Dissatisfaction: If you are not satisfied with your purchase for any valid reason.
- Return Shipping Costs:
- If the return is due to an error on our part (e.g., wrong or damaged item), TwinkleTreeFarm.com will cover the return shipping costs.
- For returns due to customer preference or dissatisfaction, the customer will be responsible for return shipping costs.
- Timeframe for Accepting Returns:
- Returns must be initiated within 14 days from the date of delivery.
- Returned items must be in their original condition and packaging.
How to Initiate a Return or Refund:
- Contact Us: To start a return or request a refund, please contact us at info@twinkletreefarm.com with your order number and reason for the return/refund.
- Return Instructions: We will provide you with detailed instructions on how to return your product, including the shipping address and any necessary documentation.
- Refund Confirmation: Once we receive and inspect the returned item, we will process your refund or exchange as per our policy.
We are dedicated to ensuring that your experience with TwinkleTreeFarm.com is joyful and satisfying. For any further assistance or clarification regarding our shipping, refund, and return policies, please do not hesitate to reach out to us at info@twinkletreefarm.com.
Thank you for choosing TwinkleTreeFarm.com for your holiday celebration needs! 🌲✨